Return & Refund Policy
**Return & Refund Policy**
At SUPPS DIRECT, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to ensure your peace of mind.**Returns:**
- You may return eligible products within 30 days of the delivery date for a full refund or exchange.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.- Please note that certain products, such as perishable goods or items marked as final sale, may not be eligible for return.
**Return Process:**
- To initiate a return, please contact our customer support team to request a return authorization and instructions on how to proceed.
- Please include your order number and reason for the return in your communication.- Once your return request is approved, you will be provided with a return shipping label (if applicable) and further instructions on returning the item.
**Refunds:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and applied to the original method of payment within 5-7 business days.- Please note that shipping charges are non-refundable, and return shipping costs may be deducted from your refund, unless the return is due to an error on our part.
**Exchanges:**
- If you wish to exchange an item for a different size, color, or product, please contact our customer support team to arrange for an exchange.
- Exchanges are subject to product availability, and any price differences will be applied accordingly.**Damaged or Defective Items:**
- In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt of your order.
- We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit, depending on the circumstances.**Non-Returnable Items:**
- Certain products, including perishable goods, personalized items, and gift cards, may not be eligible for return.
- Final sale items are also non-returnable and non-refundable.**For Further Assistance:**
- If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing SUPPS DIRECT. We appreciate your trust and support.